SHIPPING + RETURNS

UPDATED: OCTOBER 24, 2021

COVID-19 SHIPPING DISCLAIMER

As we continue to navigate shipping difficulties and supply chain issues associated with the wake of Covid-19, please note that ship dates are estimates only. We continue to aim to ship orders in a timely manner, however shipping windows may be extended and are not guaranteed to be delivered when expected. In addition, with local and state guidelines changing daily, our carrier may be unable to enter your residence and perform white glove delivery. In the case you reside in one of the impacted areas the driver will still perform non-contact, to the door service.

SHIPPING POLICIES

Lead time and shipping varies depending on the product. For in stock decor, we strive to ship within 48 hours of purchase, unless noted otherwise. Information for lead times will be specified in each product description. Once your order has been processed in our warehouse, we cannot make changes to the order. Domestic shipping rates are as follows:

NON-DOMESTIC SHIPPING

Unfortunately, at this time we are unable to ship internationally or to Alaska,  Hawaii, or Puerto Rico. If you have any questions, please contact hello@studiokld.com

OVERSIZED/FRAGILE SHIPPING & HANDLING

Items with a Handling Fee are shipped via a third party carrier, this fee varies depending on the size of the item and is stated on the product description. 

Smaller furniture items may be delivered to the exterior of your residence. 

Large furniture pieces are delivered White Glove which includes in-home delivery, the cost of storage and packaging. For these items, our carrier will contact you via phone to schedule a time to deliver your purchase. The carrier will deliver the furniture into your home and remove any packaging. The carrier is not permitted to move any other furniture within your home or remove any furniture from your home. It is your responsibility to inspect the furniture upon delivery and document any damages on the Bill of Lading prior to acceptance. Most damages can be easily repaired within your home, as such, we encourage customers to not refuse delivery unless there is major damage or defect. If delivery is refused due to damage, it can take up to 2-3 weeks to repair and re-deliver. If there is damage to your delivery, please notify us immediately by email at hello@studiokld.com and we will work with you to get the furniture repaired ASAP. We reserve the right to make repairs using a reputable local furniture doctor, at our discretion, prior to issuing a return authorization.

Damage claims must be received within 48 hours of delivery and noted on the Bill of Lading (aka, the delivery paperwork). Furniture refused due to non-damage or defect (ex: Size or Buyers Remorse) will be issued a store credit as refund, less the original shipping and handling fee charges, a 20% restocking fee, and any return shipping fees.

RETURN POLICIES

One too many glasses of wine? A little too impulsive? We've been there and we get it. Luckily, The Studio KLD accepts returns for general decor items, which include accessories and textiles (excluding rugs) within 14 days of delivery for exchange or refund. Please email hello@studiokld.com within 14 days of delivery to request a return authorization and pre-paid shipping label. Delivery/Shipping charges are non-refundable and return shipping costs will be deducted from your refund amount.

ALL FURNITURE, ARTWORK, LIGHTING, MIRRORS, VINTAGE RUGS, RUG SWATCHES, PLANTS, AND SALE ITEMS ARE FINAL SALE AND NOT RETURNABLE. SHIPPING POLICIES FOR EACH PRODUCT CAN BE FOUND ON THE PRODUCT PAGE UNDER 'SHIPPING & RETURNS.' FURNITURE ITEMS WHICH ARE NOT ELIGIBLE FOR RETURNS ARE FILED UNDER THE ‘FURNITURE’ MENU ON THE HOMEPAGE OF OUR WEBSITE, WHICH DOES INCLUDE POUFS, MAGAZINE RACKS, AND OTHER SMALL FURNITURE ITEMS. ONCE THESE ORDERS HAVE PROCESSED, USUALLY WITHIN 24 HOURS, WE ARE UNABLE TO CANCEL YOUR ORDER.

Once your order has been processed, usually within 24 hours, we are unable to cancel your order and return policies for that particular item will prevail. Returns due to anything other than damage or defect related feedback (ex: buyers remorse or size) for non returnable items are responsible for paying for an order’s return shipping and will be subject to a 20% restocking fee. Refunds for non returnable items due to anything other than damage or defect related feedback will be made available via store credit, less original shipping and handling fees, a 20% restocking fee, and any return shipping. Returns sent with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, for us to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. It usually takes 5-7 business days for the refund to post back to your account, but some banks may take longer.

Returns that are damaged or not returned in their original condition will not qualify for a refund. If you choose to use your own postage rather than our pre-paid shipping label, we highly recommend that you include insurance and tracking information to ensure your return safely arrives at our warehouse. 

DAMAGED OR INCORRECT ITEM DELIVERED

Sometimes warehouse mixups happen or the delivery truck took a turn too fast and we want a chance to make it right. Please contact hello@studiokld.com with your issue and we’ll get it sorted out. Returns due to defects or damages must be made within 14 days of delivery. We reserve the right to make repairs by a reputable furniture doctor, at our discretion, prior to issuing a return authorization.

GENERAL DECOR RETURNS

All general decor, which include accessories and textiles (excluding rugs, see below) can be returned within 14 days of delivery for exchange or refund. Our customers are responsible for return shipping and refunds are minus original shipping costs. If the item was purchased during a free shipping promotion, refund will still be calculated less the shipping fee associated with the order.

RUG RETURNS

Unless otherwise noted in the product description, rugs can be returned within 14 days of delivery for exchange or refund. Our customers are responsible for return shipping and refunds are minus original shipping costs, and a 15% restocking fee. The rug must be unused, undamaged, and in its original packaging. Vintage Rugs and Rug swatches are Final Sale. Please allow 10-14 days for return of payment.

LIGHTING RETURNS

All lighting is Final Sale. If your package arrives damaged, you must notify us within 48 hours of delivery to qualify for a return. Once lighting has been installed, it cannot be returned. Please contact hello@studiokld.com for additional questions. Returns due to defects or damages must be made within 14 days of delivery. Returns due to anything other than damage or defect (ex: buyers remorse or size) will be made available via store credit, less original shipping and handling fees, a 20% restocking fee, and any return shipping.

PRE-ORDER ITEMS

Because the pre-ordered item has not yet reached us, we can not guarantee the exact date your item will ship. Each pre-order item has an estimated shipping date but this is subject to change from the manufacturer without prior notice, however we will do our best to meet the lead time noted on the product page. Please note once placed pre-orders cannot be canceled and our normal return policy will apply.

EXTENDED HOLIDAY RETURN WINDOW

If placing an order during the Holidays (November 20th through December 24th), products which qualify for a return may be returned anytime before January 8th of the following year.